Frequently Asked Questions

How does it work?

After you schedule an appt, a bike specialist will come to your location and fix or service your bike.

Do I need an appointment?

Yes, appts are required for all of the services we offer.

Do you pick up my bike and bring it back after its fixed?

No, all work is performed at your location, we do not pick up and/or transport bikes.

•Rate $95/hr + parts. 

•(1 hour minimum per bike) 

•Prorated every 15 minutes after the first hour.

Can I have you repair just a specific area or part on my bike?

Yes, if the repair can be completed within an hour you'll only be charged the 1hr minimum. If the repair is completed sooner any additional time left will be applied towards any tuning or repairs your bike may need. Your mechanic will notify you of any issues ASAP.

For a fast, free estimate: Text 310-308-0252 a pic of your bike, zip code & service needed.

Do you have a general service area you cover in LA?

Yes, we generally fix and maintain bikes within 5-10 miles of West Hollywood, Ca. However, if the schedule is booked solid in one particular region our availability in other cities may be limited. Please text 310-308-0252 a pic of your bike and services needed with your zip code. We'll follow up ASAP to inform if we service your area.

Do you provide service to the west side of Los Angeles and Beach cities? 

Yes, we come to the west side very often. For example, if you live in Beverly Hills and commute to an office in Culver city or Santa Monica you can schedule for mobile bike service at all three locations.

What if I'm on a road ride in the Pacific Palisades or Marina del Rey and I get a flat, can you come to me and fix it on the spot? 

Yes, if we have availability in the schedule we will come to you and get you back on the road. 

Do you need to fit you van in a specific place to fix my bike or can you park anywhere?

The ideal parking area is your drive way or parking garage. However if street parking or a single parking space is available we can also make that work too.

How can I book an appointment ?

Scheduling is first text or email to first served. To book an appt text 310-308-0252 or email chris@hooptybikes.com a picture of your bike, zip code & service needed. 

What kind of warranty does Hoopty Bikes offer?

The assumption of service satisfaction is made 48hrs after job completion unless customer notifies mechanic.

How much is a tune up?

Tune ups are billed at $95/hr (1hr minimum per bike per appointment) 

Basic tune ups (without replacing parts or requiring or dissembly) are estimated at 1-1.5 hrs.

Tune ups that require part replacements or dissembly are estimated at 1.5-2.5 hrs.

(For example: Additional time is required if your bike needs new tires, chain and brake pads)

*Ebikes or cargo bikes can require more time than conventional bicycles for tuning or repairs.

My brakes are making noise, can you tune the noise out?

Unfortunately no, screeching/squealing brake noise cannot be tuned out of a bike.

This type of brake noise is caused from various forms of debris becoming embedded in the surface of the brake pad, disc or rim surface. (Tar, grease, sand, dust, pollen or plant resin etc..) The debris creates a slippage under braking force thus decreasing braking power and making a screeching/squealing noise. Brake noise is only treated with new brake pads and discs.

When I pull my brakes, there's no power and the lever pulls all the way to the handlebar.

For hydraulic disc brakes, this can be caused by low fluid or air in the brake line also worn out brake pads.

For 'cable pull' disc or conventional brakes, the brake line cable can be stretched or need adjustment. Also worn brake pads can cause low braking power.

How much is it to fix a flat?

Flat repair is billed at $95/hr (1hr minimum per bike per appointment) Most flats can be repaired within an hour, however repairing flats on the rear wheel of ebikes can require more time.

My flat tire was fixed, now it's flat again. 

The assumption of service satisfaction is made 48hrs after job completion, so unless you have notified the mechanic within that time period, repairing your tire would be at the $95/hr service rate (1hr minimum per bike per appt). 

*Chronic flats could be caused by hidden debris in your tire, if the flat cause cant be found, it's time to replace the tire.